Connect employees, suppliers, systems and data - on one back-office suite.
Core Business Suite brings Finance, HR, Procurement, Legal and Workplace operations onto a single AI-powered platform. We deliver it as one connected operating model - with Source-to-Pay as our deepest specialism and the strongest place to start.
Your business needs met with ease and efficiency.
Coordinate requests and cases across the business. Simple, fast and connected - the way back-office work should be.
One place for employees
Find answers and get help fast across IT, HR, finance, procurement and workplace - without the hassle of knowing which team owns what.
One place for business experts
Take action on cases with every piece of context already attached - requester, history, policy and approvals in one workspace.
One place for team leads
Track request-to-resolution times, spot bottlenecks and run continuous process improvements across the back office.
One place that deploys fast
Use AI agent prompts like "which cases should be automated?" to stand up and refine workflows in weeks, not quarters.
Everything you need to run the back office as one.
The four building blocks behind every CBS programme we deliver - shared across Finance, HR, Procurement, Legal and Workplace.
Case management and process support
Respond quickly to cases and requests across every core business function - all in one place, on one record model.
Task orchestration
Automatically route work to the right expert so coordination across Finance, HR, Legal, Procurement and Workplace stops stalling.
Workspaces
Give every employee and agent one place to manage their workload - consistent UI, consistent process, consistent data.
Success dashboards
Track SLAs, throughput and quality across workflows so leaders have one operating picture of the back office.
Explore related products and capabilities.
Every CBS programme is a different blend of these capabilities. We help you decide where to start, what to consolidate and how to sequence the rest.
End-to-end S2P - sourcing, contracts, requisitions, AP automation and supplier management. Our deepest specialism.
Connected finance workflows - close, controls, vendor and intercompany cases - on the same platform as the rest of the back office.
Case management, journeys and employee centre experiences that scale across distributed enterprise teams.
Matter, intake and contract workflows that give in-house legal teams real operational leverage.
Modern workplace, facilities and on-site request workflows for a distributed workforce.
Supplier lifecycle, risk and performance - one trusted source of truth across the enterprise.
Risk assessments, due diligence and continuous monitoring designed to actually be used by the first line.
Practical Now Assist and AI agent design embedded into back-office workflows people already trust.
Why teams bring us in for Core Business Suite.
CBS isn't a product install - it's a back-office operating change. We've built our practice around the four things that decide whether it lands.
Back-office DNA
We come from Finance, Procurement, HR and Legal operations - not just ServiceNow. We know how the work actually flows when no one is watching.
Suite, not silos
We design CBS as one operating model from day one - shared data, shared CSDM, shared employee experience - so the seams between functions disappear.
AI grounded in policy
Now Assist and agentic AI sit inside real process and policy guardrails - sensitive decisions hand off to humans, every action stays auditable.
Adoption is the workstream
Sponsors, users and operational teams come with us from shape through scale - so CBS lands as a real change, not just a platform.
"They took the time to understand our challenges, asked the right questions, and uncovered issues that could have caused problems later if left unaddressed."
Reshaping your back office on ServiceNow?
We help enterprise teams decide where to start, what to consolidate and how to land Core Business Suite as a real operating change.